Xplore Tech offers you excellent working environment

Your workplace is your second home. In fact, most people spend more time in office and commuting than at home. And that makes office relationships a priority. Whoever said that you should not be too attached to your office is therefore a liar or he or she has never worked in a good office environment. But not me! I have a wonderful working environment in my office – Xplore Tech Services Pvt Ltd.

When it comes to work environment, Xplore Tech excels in most of the qualities that an employee seeks. The working ambiance is excellent; the employee-management relationship is great. There is no way one can say bad things about the company.

I will share some personal experiences with you. When I joined this company I was nothing but a fresher. On the other hand each member of the team I joined in had at least 3 years of experience in the related field. But none of them made me feel inferior. They were always eager to help and encourage a job well done. With them around I felt as much a part of them as any other. And that’s really something.

My friends work in other BPOs where they have to face issues like backbiting and taking credit of one’s work. But I did not face any such issues. All I have encountered is the friendly nature of my elder colleagues. In fact our manager made sure than the juniors get the due credit for their contribution to team’s success. There are very few BPO companies in Kolkata that have such policies and XPlore Tech is one of them.

There’s also this little incident that I would like to share with you. Last year my father passed away after meeting with a bus accident. I was in office at the time of the accident and when the news came I felt devastated. I told my boss and he immediately issued me 7 day’s leave. I joined back after 15 days performing the last rights of my father. I could not inform in office about my prolonged leave. But when I came back my boss said to me that he has approved my leaves and that all these leaves will be paid leaves. He had a word with the HR so that the leaves can be adjusted accordingly. This is the humane face of HR department and my boss. I will be grateful to them for the kind gesture.

My Take on Xplore Tech and Why I Give It a Thumbs Up

Nothing is sparkling white or absolutely black in life – it’s always a mix of the two. The same thing applies for the companies you work with – they all have a good side and a bad one.  What you  need  to  see  is how much you have been benefitted by the company.  For example – I am quite satisfied with my company, Xplore Tech Services Pvt. Ltd. .  But does it mean that I never faced a single problem here? No! 

Let’s  face  it. You will have problems in every working  environment. During the first few weeks of my employment with Xplore Tech,  I got pretty irritated with its policies.  They barred us from going out of office during our night shifts,  and also they got my name wrong in my appointment letter. But once they corrected the mistake in the appointment  letter within 2 days, I felt that my disappointments are subsiding.  Our manager explained to us in a meeting that while they are barring us from  going out,  they have nothing against us. On the  contrary,  it’s for our own safety,  especially for the female employees (just before the notice came, the infamous Park Street rape occurred a few building away from our office). Hearing this,  I thought,  my company is not that bad after all… and  till date I stick  to that belief. 

Xplore Tech is one of the oldest  BPOs in Kolkata.  It  has seen lots of ups and downs.  At some point of time, they had to chuck out a lot of people due to shortage of work. But the company  made it a point to bring back most of them once the new  processes were set up. Very few companies do that. 

There is another good thing about the work culture of Xplore Tech. here no one stops you from applying your thoughts and  ideas to work.  If you have an idea, discuss it with your boss and  he will encourage you to take the risk.  If  you succeed,  you will get the due credit for it as well.  Backbiting  and bitching are  not part of Xplore Tech work culture.  They simply want us to enjoy our work and do it seriously. Is that too much a thing to ask for. 

Some of my colleagues  may have other  opinions  about  my point of view and may call me biased.  But I will speak to you freely about what I feel. Xplore Tech work culture taught me that. 

Why Would I Recommend Xplore Tech To My Friends?

I know there are a number of rumors regarding the malpractices in Xplore Tech Services Pvt. Limited. But as an ex-employee I can tell you that none of these were true in my case. While I was with them, I received a cordially professional work atmosphere. Everyone from colleagues to top level managers was helpful and approachable. And that’s the best part of working in Xplore Tech. I will recommend it to all my friends and relatives looking to start a career in BPO industry.

I joined Xplore Tech 2 years back and worked there for 1year and 8 months. I learned loads of stuff there, thanks to my trainers and mentors. I have received proper training on workforce management and that really helped me later. One of our trainer used to say – start where you are with what you have (He quoted George Washington Carver). And that really inspired me to aim for nothing but the best.  I worked hard and my hard work was appreciated by my team leads and manager. They used to encourage me saying, “Rina, keep up the good work!”  There might be people in other department who steal others’ glory.  But in my department, it was always bestowed upon the one who deserves it. I guess I was lucky be a part of that team.

I would also like to add that the HR people too were very approachable and understanding in Xplore Tech.  Once my friend lost her dad in a car accident and had to take a leave for 10 days to perform the rituals. On our manager’s request, the HR department grander her paid leave for those 10 days (she did not have any PLs left in her account). As she was now the sole bread earner in the family, this gesture helped her a lot.  As for me, I am grateful to the HR for clearing my dues and giving me a good recommendation letter when I left my company for my marriage and subsequent shift to Bengaluru.

In other words I am happy that I chose Xplore Tech as the stepping stone of my career. For those who have faced adversities in this company, I would like to tell them – you need to give something good to get something better.  If you be a loyal, hardworking employee, the company will notice you. Hard work and good thoughts never go unnoticed. But if you give them crap then you probably knew that things won’t look good in the end. So, there’s no point in complaining.

I Want To Join Xplore Tech

What are your plans after completing studies? I hear that a lot. But my answer is common - “I want to work with my elder brother who is working at Xplore Tech. “Not a great ambition, you will say. After all Xplore Tech is nothing but a BPO. But let me tell you something my dad used to tell me – “Your first step might not be big, but be sure that the ground you step into is solid.” That’s indeed my motto of life.

When our dad passed away, my elder brother joined Xplore Tech as a CCE and took care of our family. He was lucky to have a good supportive team and a compassionate TL. He never faced any kind of office politics while working there. In fact, all his office colleagues became his good friends. My brother talks a lot about each of them. With friends like those, every person is bound to fill happy.

But working with good people is not the only thing that attracts me to join Xplore Tech Services Pvt Ltd. It’s more about the learning and growth opportunities that the company provides to each of the newcomers. The company has a good training department that trains the newcomers for different BPO process. Their step by step training procedure really helps the trainees to learn things faster. Also if you work hard and give your best at work, there’s ample scope to shoot up the corporate ladder. My brother was a fresher when he joined the company and now after 2 years he runs a team of 13 people.

So, when I finish my studies I will sit for an interview at Xplore Tech and if I get through, I will be able to work with my brother. It will be a learning experience for me.

Xplore-Tech Services Private Limited – A Company with a Difference!!!

“All work and no play makes Jack a dull boy” – this is what Xplore-Tech services truly believes in. Why I am saying so? How do I know about Xplore Tech? Well, my wife has recently joined Xplore-Tech Services Private Limited. I myself am in a private sector job and have hands-on experience about the companies in this sector.

I have been switching over different companies and truly speaking I have come across very few companies having such attractive HR policy like Xplore Tech services.

Although I don’t have a first hand experience of the HR department or their activities but what I hear from my wife really makes me jealous of her company.

Firstly, what is important while joining any new company is proper documentation like your offer letter, appointment letter, confirmation letter and so on must be proper. Isn’t that so? This is where Xplore Tech excels itself. It provides its employees proper documents at proper times. You will have no issues with your documentation once you are into this company. It’s for sure!

Why do we work? It is for filling up our pocket at the end of our month. Xplore Tech services ensure that you have a fat bank account within the first week of every month.

Why only these official works? The HR department of Xplore Tech also takes care to give their employees some sort of enjoyment and fun in between works. Occasionally they organize for some fun games and give a good break to the employees. Quite often I get to hear new stories of the HRs from my wife. I believe it is really stimulating and energizing for the employees….

HR department of this company knows how to boost the employees and induce them for greater productivity. If you perform well, your work will be definitely recognized and you will get reward for it. My wife has already received an award for her outstanding performance for a span of time.

I think every HR department should learn from this company. I strongly desire that my company too starts such award program. I am glad that my wife is associated with such a company like Xplore Tech Services…

Xplore Transforms Their Company Outlook with NASSCOM Membership

Xplore -Tech Services, a leading IT services, consulting and business solutions having 9 contact centers, 7 Intitutionary affiliations in 9 years. Xplore-Tech Services Pvt Ltd and its subsidiaries – Fusion BPO Services, Simply Outbound, O’Currance Inc are popular Contact center brands and Direct Response service in the US, Canada, Philippines and India.

With wider reach and global exposure, Xplore provides 24/7 client service. The company is proudly owned by Kishore Saraogi and Pankaj Dhanuka (DIRECTORS). Presently, our management team is spearheaded by Nalin Tikkoo (PRESIDENT).

Recently in 2012, Xplore got incorporated as the proud member of NASSCOM and this has led them to change their business outlook. Directors, management and employees, all have worked hard to earn this reputation. Adhering to such high standards of global exposure Xplore-Tech Services Pvt.Ltd is climbing new heights of success.

Proud Member of NASSCOM
NASSCOM , a global trading body who have 1370 members and are involved in the software development business, software services, IT/BPO services and e-commerce. NASSCOM endows a unique opportunity to Xplore-Tech Services and its subsidiaries to engage and thought leadership in activities, industry exposure and forums.

Xplore coming in contact with NASSCOM addresses current market challenges, builds strategies for future and share the best possible practices among their clientele. We are now focusing on the single objective of building a growth-led, competitive and sustainable IT/BPO industry with a healthy employee culture.

Director’s Desk
Kishore Saraogi, Group COO and the Founder Director said that, “Xplore after becoming a part of the NASSCOM have developed a strong reputation in the IT services market. We are offering more reliable business  results, providing leadership to drive transformation towards client and employee success.”
Pankaj Dhanuka Group CEO and the Founder Director said that, “ We are going to build a stronger brand strategy and a refine portfolio to improve our company reputation and its profile globally.”

HR & Management Desk
Xplore-Tech has acquired a significant milestone with NASSCOM membership and our HR team, thus tailors unique employee benefits, company culture, business practices within the industry. With adaptive technology and integration of innovative tools we let our workforce enjoy a great corporate environment.

Employees
NASSCOM gives their members a global stage, and thus with its membership Xplore provides their employees with a global exposure and exciting career opportunities, which is more than a simple job. Here, the employees are the most valuable asset as they establish responsible client relationship. They are rewarded with ample of benefits and thus with happy employees we get happy customers.

Xplore a preferred destination for small and mid-sized businesses, is sure to get end to end outsourcing solutions, telemarketing and lead generation services, beside web marketing and development.